The project includes an anonymous helpline, where both drug users and their relatives can turn for advice and support. Psychologists and narcologists provide consultations around the clock, helping to develop an action plan. Operators receive about 300 calls from all over Kazakhstan every month. If necessary, those who contact them are provided with psychological assistance at their place of residence or are recommended to contact a treatment center. The project fundamentally ensures complete anonymity - personal data is not recorded so that people are not afraid to seek help.

"Narkostop" organized free mutual aid groups in Almaty based on the principle of anonymous drug addicts (12 steps). In a therapeutic environment, those who struggle with addiction share experiences and support each other on the path to sobriety. Separate groups are held for codependents (parents and relatives), where people learn how to properly build relationships with an addict and take care of themselves. Such groups help reduce the social isolation of families affected by drug addiction.

Educating young people is a key part of the project. Narkostop specialists and volunteers hold lectures, trainings and talks in schools, colleges and universities for students and parents, talking about the risks of drugs and skills to resist peer pressure. Over 4 years, about 300 events have been held for university and college students, including anti-drug months that have reached tens of thousands of young people. In addition, the project produces its own information materials: videos, articles, social advertising. For example, videos about addiction prevention are broadcast around the city on the Internet and public transport, and the NEZAVISIM_kz YouTube channel regularly releases prevention videos and videos with expert advice.

For those who have already fallen into addiction, Narkostop helps with treatment and return to normal life. The project directs those who have applied to proven rehabilitation centers - for example, to state drug treatment clinics or private centers that are ready to accept patients on a preferential basis. During the work of Narkostop, dozens of people have been sent for treatment for drug addiction. The project also supervises them in the post-rehabilitation period, connecting them to sobriety groups, helping with employment and social adaptation. Some of those who have recovered have joined the project volunteers themselves), showing an example that getting rid of drug addiction is possible.

"Narkostop" closely cooperates with the authorities. The project advises the Majilis deputies on issues of toughening penalties for drug trafficking and regulating new psychoactive substances. Gaps in legislation are also identified: following the results of monitoring legislation in 2024, the project team pointed out insufficient registration of drug addicts and the lack of licensing of private rehabilitation centers. Partnership with the Ministry of Internal Affairs and the Ministry of Health allows the project to exchange data and coordinate efforts with law enforcement and medical structures.